We take your privacy seriously and we're committed to protecting your personal info
Last Updated: October 30, 2025
Questions? Feel free to reach out at service@lumarethspire.info
Hey there, and thanks for visiting Lumareth Spire Auto Repair. Look, we get it - nobody really enjoys reading through legal docs, but this one's actually important. We handle your personal details when you book appointments or reach out to us, and we want you to know exactly what we do with that information.
This privacy policy explains what data we collect, why we need it, how we use it, and what rights you've got when it comes to your personal info. We're based in Vancouver, BC, Canada, and we follow all the Canadian privacy laws including PIPEDA (Personal Information Protection and Electronic Documents Act).
By using our website or services, you're agreeing to the practices described here. If something doesn't sit right with you, let's talk about it.
We're not in the business of collecting data just for the sake of it. Everything we gather serves a purpose - mainly to fix your car and keep things running smoothly. Here's what we typically collect:
Alright, so what do we actually do with all this stuff? Everything we collect has a practical purpose:
Service Delivery: Obviously, we need your contact info to reach you about your appointment, let you know when your BMW's ready, or call if we find something unexpected during a diagnostic. Vehicle details help us order the right parts and maintain accurate service records.
Billing & Payments: We gotta get paid, right? Your payment info processes transactions securely, and we keep invoicing records for accounting purposes and warranty claims.
Appointment Management: Your contact details and vehicle info help us schedule efficiently and send you reminders so you don't forget about that oil change.
Maintenance Reminders: Based on your service history and mileage, we might reach out to remind you about upcoming maintenance. We're not trying to annoy you - we've just seen too many timing belts snap because folks forgot.
Communication: Whether it's answering your questions, providing quotes, or following up on service satisfaction, we use your contact info to stay in touch.
Improving Our Services: Website usage data helps us figure out what's working and what's not. If everyone's bouncing off the booking page, we know we've got a problem to fix.
Legal Obligations: Sometimes we're required to keep records for warranty purposes, tax compliance, or other legal requirements. It's not exciting, but it's necessary.
We're not selling your info to random companies or spamming you with junk mail. Here's the limited situations where your data might be shared:
Payment processors, parts suppliers, and cloud storage providers who help us run the business. They only get what they need to do their job, and they're contractually obligated to protect your info.
If you're making a warranty claim or need documentation for insurance, we'll share relevant service records and vehicle information with the appropriate parties.
If we're legally required to disclose information (court orders, government requests, etc.), we'll comply with the law. We're not fans of it, but we'll do what's required.
In the unlikely event we sell the business or merge with another company, customer records would be part of that transfer. You'd be notified if this happens.
We never sell your personal information to third parties for marketing purposes. Period.
We take security seriously. Your personal info is protected with industry-standard security measures:
That said, no system is 100% foolproof. While we do everything reasonable to protect your data, we can't guarantee absolute security. If we ever experience a data breach that affects your information, we'll notify you promptly and let you know what steps we're taking.
Under Canadian privacy law, you've got several rights when it comes to your personal information. Here's what you can do:
You can request a copy of the personal information we hold about you. Just shoot us an email and we'll get it to you.
If something's wrong or outdated, let us know and we'll fix it. Wrong phone number? Changed addresses? We'll update it.
You can ask us to delete your personal data, subject to legal or contractual obligations that might require us to keep certain records.
Don't want maintenance reminders or promotional emails? No problem. You can unsubscribe anytime or let us know to take you off the list.
You can request your data in a structured, commonly used format to transfer to another service provider.
If we're processing your data based on consent, you can withdraw that consent at any time.
To exercise any of these rights, contact us at service@lumarethspire.info or call (604) 555-7842. We'll respond within a reasonable timeframe, typically within 30 days.
We don't hold onto your information forever. Here's our general approach to data retention:
Active Customer Records: We keep your contact info and service history as long as you're an active customer. This helps us provide better service and maintain accurate records for warranty purposes.
Inactive Customers: If you haven't been in for a while (typically 7 years), we'll archive your records. They're still accessible if you come back, but they're not in our active system.
Financial Records: Tax laws require us to keep invoices and payment records for at least 7 years. After that, they're securely destroyed.
Marketing Lists: If you've opted into marketing communications but haven't engaged in a long time, we'll eventually remove you from the list.
Website Data: Analytics and usage data is typically kept for 26 months, then automatically deleted.
If you request deletion of your data, we'll remove what we can while keeping anything we're legally required to maintain. We'll let you know what we can and can't delete based on our obligations.
Our website might include links to third-party sites - parts suppliers, manufacturer resources, or review platforms. Once you click on those links and leave our site, you're subject to their privacy policies, not ours.
We can't control or be responsible for the privacy practices of external sites. We try to link to reputable sources, but we encourage you to read their privacy policies before sharing any personal information.
Same goes for social media widgets or embedded content. If we've got a Facebook page link or embedded Google Maps, those platforms might collect data according to their own policies.
Our services aren't directed at kids under 16, and we don't knowingly collect personal information from children. If you're under 16, please have a parent or guardian contact us on your behalf.
If we discover that we've inadvertently collected information from a child without proper parental consent, we'll delete it as quickly as possible. If you're a parent and believe we might have information about your child, please contact us immediately.
Look, we might need to update this policy from time to time. Laws change, our business evolves, and we want to make sure this document stays current and accurate.
When we make significant changes, we'll update the "Last Updated" date at the top of this page. For major changes that affect how we handle your data, we'll make an effort to notify you directly - either through email or a prominent notice on our website.
We encourage you to check this page occasionally to stay informed. Continuing to use our services after changes are posted means you accept the updated policy.
If you've got questions about this privacy policy, want to exercise your privacy rights, or just want to chat about how we handle your data, we're here to help.
Visit Us:
1847 Burrard Street
Vancouver, BC V6J 3H8
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We'll respond to privacy-related inquiries within 30 days. If you're not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.